SOLUTRANS FAQ

You can sign into your exhibitor area here or at this address: https://event.solutrans.fr/2023/en/. To sign in, click on “Log in” and enter the e-mail address and password used for your registration.

In order to protect your personal data, sensitive information such as your password will no longer be sent to you by e-mail. If you lose your login details, go to the home page of your exhibitor area and click on "Forgot my password". A reset link will automatically be sent to the email address of the exhibition manager. Don't forget to add the e-mail address [email protected] to your address book.

If you have already participated in exhibits organized by COMEXPOSIUM you can reuse your login details, you just need to go to the exhibitors area to sign-up to the new edition of the show.

In order to become an exhibitor on SOLUTRANS, you must be a company that offers solutions for the road haulage transport sector and find your business activity in the exhibition nomenclature. For more information, please contact your sales representative.

If you encounter any difficulties when registering for SOLUTRANS 2023, please contact your sales representative. You can find the contact details of our sales team on this page.

Yes, you can host one or more co-exhibitors on your stand. To do this, order your co-exhibitor packs in your online entry form. If you are already registered as an exhibitor, you can order your co-exhibitor pack from the online shop in your exhibitor area. The co-exhibitor pack entitles you to badges, invitations and the inscription on the show's various communication tools.

You can tell your sales manager where you would like to exhibit, and they will do their best to accommodate you. You will receive notification of your stand position as soon as the plan is ready. To receive a stand location, you must pay the first instalment of your invoice.

As part of the registration process, you will be asked to supply a company registration document containing all your company details. If you are a foreign company, you will have to provide your community VAT number or a business certificate in order to be invoiced without VAT (although VAT is still payable on badges, invitations and parking spaces).

You have until the day before the event, on the 20th of November 2023 to sign up (depending on space and availability).

Once you have signed up to the exhibit, your main contacts are the customer relation officers. You can contact them at : [email protected].

As part of the payment of your participation fees for SOLUTRANS 2023 there are several payment methods :

• Bank transfer : the organiser’s bank details are on your invoices and order forms. These documents can be found in your exhibitor area in the section “Financial area > Invoices & Payments”.
• Credit/ Debit card : A payment by credit/debit card can be done directly in the exhibitors area in the section « Financial area » > « Invoices & Payments » .
• Cheque (French exhibitors only) : made payable to : COMEXPOSIUM- Salon SOLUTRANS 2023 ; 70 avenue du Général de Gaule ; 92058 PARIS LA DEFENSE CEDEX.

Subscription to an insurance is not mandatory for the exhibitors of SOLUTRANS 2023. An optional insurance policy will be offered during the registration process.

You can register for the catalogue from your exhibitor area, under the section « Communication » > "Catalogue registration".

You can create your custom banners directly from your exhibitors area, section « Communication » > « Mediakit, customise your banners ».

To order promotional tools, go to the "Shop" section of your exhibitor area. If you need more information, you can download the catalogue of communication tools, available in your exhibitor area.

You can drop it off as soon as you arrive at the show at the Press Office located in the corridor leading from the Place des Lumières to Hall 4.

Assembly and dismantling badges will be distributed directly at the hall doors by the security service set up by the organiser. If your service providers need a parking space during set-up and dismantling, please make a request on the EUREXPO Lyon website.

If you would like to order more exhibitor badges, please send your request to your customer relations officer at the following address: [email protected].

Yes, electronical invitation cards are included in your exhibitor pack. You can send these electronic invitations via your exhibitor area.

In your exhibitor area, in the "Communication" section, you will soon be able to access your e-invitations and send them by e-mail to your customers.   

As part of your participation at SOLUTRANS 2023, you will receive a quota of 100 paper invitations, as well as an unlimited number of e-invitations. Paper invitations will be sent to you by post in September 2023.

The quota of badges allocated to exhibitors is 1 badge/3m² (up to 25 badges for stands < 100m² and 50 for stands > 100m).

You can personalise your badges in your exhibitor area under the "Badges & Invitations > Exhibitor badges" section or by clicking on the button in the "Home" tab.

You can edit and download your exhibitor badges from your exhibitor area. Please note that you will need a unique email address for each badge you edit. Once created, you can download them individually or as a whole in PDF format.

The SOLUTRANS DIGITAL SHOW is a digital system made available free of charge to SOLUTRANS exhibitors. It enables exhibitors to set up a virtual stand, which is fully interactive and accessible at all times by visitors of the show, via a dedicated platform in order to extend the event experience digitally. On this platform, exhibitors will be able to deploy their brands, documentation, organise customer meetings, etc. For more information, please visit the SOLUTRANS DIGITAL SHOW dedicated page.

Access to the SOLUTRANS DIGITAL SHOW is free for SOLUTRANS exhibitors and visitors. To start setting up your stand, you must first log in to your exhibitor area. Once logged in, click on "SOLUTRANS DIGITAL SHOW registration" and start setting up your stand. For more information, please refer to the dedicated tutorial.

Yes, it is possible to customise your virtual stand or increase your visibility at the SOLUTRANS DIGITAL SHOW by purchasing additional promotional tools tailored to your objectives. You can find all these tools here.

If you have any questions or encounter any problems about the SOLUTRANS DIGITAL SHOW, please send a message to this adress : [email protected].

During the process of your inscription, different types of stands will be suggested. You can find all the offers by using our stand simulation tool.

You can find the type of stand you have ordered in your exhibitor area, under the section "Financial Area" > "Orders". For more details on your stand type, please refer to the exhibitors guide.

You can find the architecture rules in the exhibitor guide, page 35.

If you have booked stand space only, please send your stand plans to: [email protected] before the 13th of October 2023.

If you have an equipped stand your service providers will contact you directly.

Technical services (electricity, water, parking, slings/hangers, internet, telephone, waste, etc.) can be ordered via the Eurexpo online shop, also accessible from your exhibitor area.

Additional services related to your stand (stand fitting, furniture, audiovisual, etc.) can be ordered via the online shop available in your exhibitor area.

As part of your participation in SOLUTRANS 2023 it is imperative to fill in the security notice which is available in exhibitors area, under the section « Participation». Please note that for the exhibitors who wish to organize an event on their stand (party, cocktail…) or that are planning machine demonstration must also complete the corresponding forms in their exhibitors area.

If you are planning to have a machine in operation on your stand, please fill in the relevant form in the "Participation" section of your exhibitor area.

This form will enable us to:

• To help you install your machine during the assembly period.
• Provide the necessary information to the safety officer, who will check that your installation complies with the show's safety regulations.

If you would like to exhibit one or more vehicles, please contact our logistics department at the following address: [email protected].

Rules and regulations can be downloaded from your exhibitor area in the section “Practical information”.

The dates and times for stand assembling and dismantling are available in your exhibitor area and in your exhibitor guide.

Stand assembling/dismantling badges for your service providers and subcontractors are not personal and will be available at the entrance of the halls from the start of the assembling. They will be distributed by the security service set up by the organiser. They are not valid during the period when the exhibition is open to the public.

If you have a logistical query, please consult our exhibitor's guide. If it doesn't contain the answer to your question, don't hesitate to contact our team by e-mail at [email protected].

You will find your invoice on your exhibitor area, in the « Financial Zone » section under the « Invoices and payments » tab. An email will be sent to you to let you know when it is available. If your invoice does not appear in your financial area, it has not yet been made available by our invoicing department.

If you delegate the payment of your participation to a third-party company, we advise you to contact the company responsible for paying your participation directly.

You can modify or cancel your order that has the status « in my basket » which means that the order has not yet been confirmed.

Once an order is confirmed by the exhibitor, that means you can no longer modify or cancel your order. We therefore invite you to make a request by e-mail to [email protected]. Once the change are made by our teams, you will receive an e-mail confirming the changes .

Cancelations and modifications are only allowed until a certain date. Once the service has been deliverd or installed, it can no longer be modified or cancelled.

You can consult all your orders in your exhibitor area under the section « Financial area » > « Articles ordered ».

You may create users known as “participation contacts” in your exhibitor area. These people will be entitled to place orders and complete forms on your behalf. The person placing the order can also select who is going to pay for the order, by changing the invoicing address.

The exhibitor nonetheless remains the ultimate decision maker. They can approve or reject all orders placed, which will be invoiced in their name. The exhibitor will receive an e-mail every time an action is initiated on their behalf.

If you wish to delegate orders to an external provider, you must first declare them in your exhibitor area. Go into “My Account” (little person icon) and click on “My decorators”. You will then be able to select an existing company or create a new one. Once you have entered the details, click to confirm. You will then be asked to enter the contact details of your decorator.

Note: all orders placed by the decorator are billed to them directly. The exhibitor cannot see what orders are placed.

The exhibition’s bank details are at the bottom of your invoices and order forms, which can be found in the “Financial Zone” section in your exhibitor area.

For details on how to apply for a VAT refund, you can contact TEVEA INTERNATIONAL at the e-mail address [email protected].

If you wish to pay in several instalments, please contact your sales representative.

For technical services, the services available in the shop will be increased by 20% on the date of closure of the shop (03/11/2023).

For Eurexpo services, a 20% increase will apply from 06/10/2023.

The list of registered exhibitors is available on the show's website, in the "Exhibitors" section.

If you need a visa, please download your visa letter in the section of the same name in your exhibitor area. NB: you will need to create an exhibitor badge first.

If you need interpreting or translation services, please contact Express Traduction or any other agency offering this type of service.

If you need hosts and hostesses for your stand, please contact Profil and Mahola, or any other agency offering this type of service.

To consult the accommodation offers available from B-Network, the show's official hotel reservation centre, and benefit from a preferential rate for your hotel reservation, click here.

You may broadcast music on your stand, provided you have SACEM approval and do not exceed the authorised decibel level.

Animals are not allowed on SOLUTRANS, with the exception of guide dogs.